General Terms and Conditions

Last updated: May 2026.

§ 1 Scope

These General Terms and Conditions (GTC) apply to all contracts between Younes Gräbner — RelioMedia, a sole proprietorship owned by Younes Gräbner, Heidestraße 20b, 85386 Eching (hereinafter the “Agency”) and its clients. The Agency provides services in the B2B sector, in particular in the area of Generative Engine Optimization (GEO), LLM visibility analyses, semantic architecture and entity mapping.

These GTC apply exclusively to entrepreneurs (§ 14 BGB), legal entities under public law or special funds under public law. Deviating terms and conditions of the Client are not accepted.

As contracts are concluded exclusively with entrepreneurs and no consumer contract exists, there is no right of withdrawal for consumers.

§ 2 Conclusion of contract and type of contract

Offers of the Agency are non-binding. A contract is concluded only upon written order confirmation (email is sufficient) or upon commencement of the provision of services.

The Agency's services constitute service contracts pursuant to § 611 BGB (German Civil Code). The Agency owes the professional provision of the agreed consulting and optimization services, but does not owe any specific economic success or any particular ranking in third-party systems.

§ 3 Scope of services and Specific liability disclaimer (AI systems)

The specific scope of services arises from the respective offer. The Agency optimizes digital infrastructures according to current best practices for Artificial Intelligence (e.g. Large Language Models).

The Client expressly acknowledges that the Agency has no influence on the algorithms, data-processing operations or output behaviour (including possible “hallucinations”) of third-party providers (e.g. OpenAI, Google, Anthropic, Perplexity). The Agency therefore expressly does not guarantee that the Client's brand, products or content will be cited or presented by these AI systems in any particular form, frequency or tonality.

§ 4 Fees and payment

All prices are quoted in Euro as final prices. Pursuant to the small-business regulation under § 19 (1) UStG (German VAT Act), no value-added tax is shown. Unless otherwise agreed, invoices are due for payment without deduction within 14 days of the invoice date. For recurring services (retainer), invoicing takes place monthly in advance.

In the event of payment default, the Agency is entitled to suspend further provision of services until outstanding amounts are settled.

§ 5 Client's obligations to cooperate

The Client is obliged to actively support the Agency in the provision of services. The Client shall provide all required information, accesses (e.g. to CMS, servers, code repositories) and data in due time. Delays attributable to lacking cooperation by the Client shall not be at the expense of the Agency.

§ 6 Confidentiality

Both parties undertake to keep secret all confidential information of the contracting partner obtained in the course of the cooperation and not to disclose it to unauthorised third parties. This obligation shall continue to apply after the termination of the contract.

§ 7 Liability

The Agency shall be liable without limitation only for intent and gross negligence, as well as for injury to life, body or health. For slight negligence, the Agency shall only be liable in the event of a breach of essential contractual obligations (cardinal obligations), limited to the contractually typical, foreseeable damage.

Liability for indirect damages, in particular loss of profit, is excluded.

§ 8 Term and termination

Term and notice periods are governed by the respective individual contract. The right to extraordinary termination for good cause remains unaffected.

§ 9 Applicable law and place of jurisdiction

The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the Agency (Freising jurisdiction), provided that the Client is a merchant, a legal entity under public law or a special fund under public law.

§ 10 Severability clause

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. In place of the invalid provision, a valid provision shall be deemed agreed which comes closest to the economic purpose of the invalid provision.